Who we are
Privacy Policy for WooCommerce Delivery Tracking
Last Updated: 04/09/2025
Introduction
Welcome to iPahatod Delivery Service (“we,” “our,” or “us”). We are committed to protecting your privacy and ensuring you have a positive experience when using our service.
This Privacy Policy explains how we collect, use, process, and disclose your information, including personal information, in conjunction with your access to and use of our delivery tracking service and mobile applications.
Information We Collect
Information You Provide to Us
We collect information you provide directly to us when you:
- Create or modify your account
- Register as a driver or rider
- Place orders for delivery
- Complete forms
- Upload documents (such as driver’s license, vehicle registration, insurance documents)
- Communicate with us
This information may include:
- Name, email address, and phone number
- Billing and delivery addresses
- Payment information
- Profile photos
- Driver-specific information (license number, license expiry date, vehicle information, plate numbers)
- Emergency contact information
- Government-issued identification documents
Information We Collect Automatically
When you use our services, we automatically collect certain information about your device and how you interact with our platforms, including:
- Device Information: IP address, device type, operating system, and browser type
- Location Data: We collect precise location data from drivers to facilitate deliveries, track order progress, and calculate distances for delivery fees
- Usage Information: How you interact with our applications, including pages visited, features used, and actions taken
- Delivery Information: Order details, delivery addresses, and delivery routes
Information from Third Parties
We may receive information about you from third parties, including:
- WooCommerce and other e-commerce platforms
- Payment processors
- Mapping and location service providers
- Other users, such as when a customer provides delivery information
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process and fulfill orders and delivery requests
- Match drivers with delivery orders
- Track deliveries and provide real-time updates
- Calculate delivery fees and driver payments
- Verify driver identity and credentials
- Communicate with you about orders, services, promotions, and policy updates
- Monitor and analyze usage patterns and trends
- Prevent fraudulent transactions and enhance security
- Respond to customer service requests and support needs
- Comply with legal obligations
How We Share Your Information
We may share your information with:
Service Providers
We share information with third-party vendors and service providers who perform services on our behalf, such as:
- Payment processing
- Data storage and hosting
- Customer service
- Analytics
- Mapping and location services
Merchants and Customers
- We share delivery information with merchants and customers to facilitate order delivery
- Drivers’ names, photos, and location may be shared with customers for order tracking purposes
- Customers’ delivery addresses and contact information are shared with assigned drivers
Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
Business Transfers
If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
Data Security
We implement appropriate technical and organizational measures to protect the personal information that we collect and process about you. The measures we use are designed to provide a level of security appropriate to the risk of processing your personal information.
Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, including:
- Access: You may request access to your personal information
- Correction: You may request that we correct inaccurate or incomplete information
- Deletion: You may request deletion of your personal information
- Restriction: You may request that we restrict processing of your personal information
- Data Portability: You may request a copy of your personal information in a structured, commonly used, machine-readable format
- Objection: You may object to our processing of your personal information
To exercise these rights, please contact us using the details provided below.
Location Data Permissions
Our delivery tracking functionality requires access to precise location data for drivers. This allows us to:
- Match drivers with nearby delivery orders
- Calculate accurate delivery fees
- Track order progress for customers
- Navigate drivers to delivery locations
- Provide estimated delivery times
Drivers can disable location tracking when not actively making deliveries by changing their status to “offline” in the app.
Data Retention
We retain personal information we collect from you where we have an ongoing legitimate business need to do so (for example, to provide you with a service you have requested or to comply with applicable legal requirements).
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it or, if this is not possible, then we will securely store your personal information and isolate it from any further processing until deletion is possible.
Children’s Privacy
Our services are not directed to children under the age of 18, and we do not knowingly collect personal information from children under 18. If we learn that we have collected personal information from a child under 18, we will promptly delete that information.
Data Storage and Processing
Your personal information is stored and processed primarily in the Philippines. We implement appropriate technical and organizational measures to ensure your data remains protected in accordance with this Privacy Policy and applicable Philippine data protection laws.
Third-Party Services
Our services may contain links to other websites and services. We are not responsible for the privacy practices or the content of these other websites. We encourage you to read the privacy policies of any third-party services before providing any information to them.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time in response to changing legal, technical, or business developments. When we update our Privacy Policy, we will take appropriate measures to inform you, consistent with the significance of the changes we make.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
iPahatod
Magugpo East, Tagum City, 8100, DDN, Philippines
[email protected]
App Permissions
The WooCommerce Delivery Tracking app requires the following permissions:
- Location (Fine/GPS and Background): To track driver location, calculate distances, and provide navigation
- Camera: To take photos of documents for verification and capture delivery confirmations
- Storage: To store and access photos and documents
- Network/Internet Access: To connect to our services and update delivery status
- Phone State: To optimize the app experience during calls
- Notifications: To send alerts about new orders and delivery updates
Analytics and Crash Reporting
We use analytics services to understand how users interact with our app and to improve the user experience. We also use crash reporting tools to identify and fix technical issues. These services may collect device information and usage data.
Philippines Data Privacy Act
This privacy policy is designed to comply with the Republic Act No. 10173, also known as the Data Privacy Act of 2012, of the Philippines. As a user in the Philippines, you have rights relating to your personal information, including the right to access, correction, and deletion of your personal data as outlined in the “Your Rights and Choices” section of this policy.
Embedded content from other websites
Suggested text: Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with
Suggested text: If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
Suggested text: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
Suggested text: If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where your data is sent
Suggested text: Visitor comments may be checked through an automated spam detection service.